AlarmSystemStore.com BBB Business Review

DSC POWERSERIES NEO TROUBLESHOOTING FAQS

 BACK TO MAIN

 

Why is my keypad beeping and what does the yellow triangle mean?
How do I fix a bell circuit trouble?
How do I troubleshoot a device fault?
How do I fix a module tamper?

 

 

 

 

 

 

Why is my keypad beeping and what does the yellow triangle mean?

If your keypad is beeping or has the yellow triangle lit up this means that there is some kind of system trouble. This can be something as simple as a low battery, and usually is, or it could be something more serious such as a system tamper. Depending on the style of keypad that you have the steps you’ll take will be slightly different. Once you know what troubles/codes the system is giving you, you can go to the PowerSeries NEO reference manual for troubleshooting steps. The troubleshooting guide is Section 7.

With an LCD style keypad, press *2. The screen will display a trouble and you’ll be able to either press * to learn more in depth information about that trouble or scroll to see if there are any other troubles.

With an ICON style keypad, you will also press *2. Instead of getting specific info, you will get a number or numbers displayed on the screen that correspond to a trouble type. You can then press the number on the keypad to go deeper into the specifics of the trouble. You will need to use the reference manual to determine what exactly those numbers mean.

With a touchscreen keypad it is fairly intuitive. There is a button that looks like a triangle with an exclamation mark inside. When you press that it will show the various trouble conditions and if necessary you can touch those for more information. - Back To Top

 

 

 

How do I fix a bell circuit trouble?

This is caused most often by an open circuit. If you have no siren connected, it’s as simple as putting the 1k ohm resistor from Bell + to Bell - to clear the trouble. If you have a siren connected, the first step is to remove the wires and test the resistance across those wires. An open circuit when testing those indicates that there is probably a broken or cut wire somewhere along the line that needs to be fixed. You can put the resistor to clear the trouble while fixing the issue if desired. - Back To Top

 

 

 

How do I troubleshoot a device fault?

After going through the trouble conditions to determine the zone/keypad/siren/repeater, you will need to determine how to fix the fault.

Hardwired Zones:

There only a couple of instances where you’ll see a zone fault on a hardwired zone. They can only occur on a fire zone or if you are using double end of line resistor zones. The most common one we encounter since people tend to not use any resistors, much less DEOL, is for fire zones. This will occur for fire zones when the system sees an open circuit. While smoke detectors are normally open zones they do require an end of line resistor in parallel so the system should see 5.6K ohm (2.2K for 2-wire) under normal conditions. The EOL resistor is required even if you are not using them on any other zone. This could mean that you either you forgot to put on the resistor, put it on incorrectly, or have a broken/cut/loose wire somewhere.

For a DEOL zone, it is much the same as the fire zones. If it sees an open circuit then it will give the fault condition. This could mean that the resistors are not connected properly or that the line is broken somewhere.

Wireless Devices:

For wireless zones, keypads, sirens, or repeaters a fault condition is caused by the system losing the supervisory connection. This is most often caused by the signal not reaching the transceiver module. The first thing to do is to do a placement test. Go into programming section 904 then scroll to or type in the number that corresponds to the wireless device that you need to test. If it results in bad or no signal then move the device closer and test again to confirm that the device is working properly. If it works from a closer range, the device may need to be moved or a wireless repeater added to boost the range to reach that location. - Back To Top

 

 

 

How do I fix a module tamper?

If one of your modules (HSM2108, HSM2204, HSM2208, or HSM2300) is causing a tamper condition, this means that there is an open tamper circuit on it. This is often an overlooked part of the initial setup. If you are not using a tamper switch with the module you will need to put a wire from the TAM terminal to the BLK terminal to close the loop. If you are using a tamper switch that indicates that someone has opened the cabinet that the module is in or the tamper switch is malfunctioning. - Back To Top