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Technical Support

How-To Tech Videos Quick Start Program Guides Product FAQs
Open Technical Support Ticket Premium Tech Support Preprogramming Service

If you need guidance for technical support, don't despair! We offer many resources right here on the website for assistance.

Video technical support can be accessed by navigating your browser to our How To Videos page. We've created a growing library of videos for all the issues you may face during your installation. These videos demostrate the process visually and is generally much better than we are able to demonstrate over the phone. Our support videos are categorized by make and model to help you find what you need fast.

We also offer our Quick Start Programming Guides that steps you through the alarm programming process step by step. We offer these for all the DSC and Honeywell panels that we sell, and some for legacy systems from Interlogix. You can access them here on the Quick Start Programming Guides Page.

If you are looking for a particular problem rather than a demonstration, our Product FAQ's is a great resource. Not only is there a trouble shooting section for each product, but there are tons of answers to common specification / capability questions as well. Each product page on our site also has a Q&A section as well.

We have also created a Facebook Group that is a great place to seek assistance. While we monitor and often respond to questions directly in the group, other experienced installers also participate in the group and are helpful as well.

Finally, If you have have purchased your equipment from us and have an order number and you can't find a solution to your problem, please click here to schedule a tech support ticket. 

Please be advised, we are unable to provide tech support for 3rd party products that you may be using with equipment you purchased from us. We're only able to support the products that we sell and are trained on. Support for 3rd party products should be provided by the merchant purchased from. This includes 3rd party software, including downloading software. We do not provide downloading software and do not provide support for it.

Please note that tech support is for assisting with issues you are are stuck on or that need toubleshooting help. Tech support will provide you an example of how to program an item, but they cannot step you through the entire process. If you want us to program your system for you, we do offer pre programming service.

If you just need a little help with certain areas of programming or setup or you don't want to use our free guides or video tutorials and would rather have a 1 on 1 with a tech support person via phone to step you thru whatever issue you have or assistance you need, we offer our affordable premium toll free tech support This option is also available to those that didn't purchase their equipment from us as well.