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Technical Support

If you need guidance for technical support; we offer many resources right here on the website for assistance.

Video technical support can be accessed by navigating your browser to our How To Videos page. We've got a lot of very useful information contained in these videos that should get you through nearly any challenge you're facing.

We also offer our Quick Start Programming Guides that steps you through the alarm programming process if you are having issues programming your system. We offer these for the DSC, Honeywell, and Interlogix panels that we supply and you can access them Quick Start Programming Guides Page.

Another great resource is our Product FAQ's. Not only is there a trouble shooting section for each product, but there are tons of answers to common specification / capability questions as well.

We have also created a Facebook Group that is a great place to seek assistance. While we monitor and often respond to questions directly in the group, other experienced installers also participate in the group and are helpful as well.

If you have have purchased your equipment from us and have an order number and you can't find a solution to your problem, please click here for various contact options via phone and we'll get you taken care of.

If you don't want to use our free guides or video tutorials and would rather have a 1 on 1 with a tech support person via phone to step you thru whatever issue you have or assistance you need, we offer our very affordable premium toll free tech support This option is also available to those that didn't purchase your equipment from usas well.