BBB Business Review

Shipping Policies offers free shipping on all orders over $499 that are shipping within the continental US.

UPS Shipments:
99% of products placed online by 2:00 PM EST Mon - Fri and shipping via UPS are shipped the same day. We do routinely ship orders out the same day received as late as 3:30 pm EST, but to ensure same day shipping, please have your order in by 2:00 pm EST.

USPS (1st Class and Priority):
Orders that ship via USPS have an earlier cutoff time due to the irregular pickup schedule of their service. Generally speaking however our USPS pick ups are about 12:30PM. As such, orders shipping via this method often go out the following day unless we receive your order before 11:30 am EST. So while USPS Priority is sometimes a faster service than UPS Ground, you do often lose a day due to the earlier pick up time.

Our Free Shipping Method:
If your order qualifies for free shipping and you choose that method, we choose the carrier based on lowest cost for the shipment. We also generally ship "free shipping" qualified orders complete rather than split ship in cases where an item may have a shipping delay. (see below for shipping delayed products) 

Shipping Delayed Products:
There is a small % of less commonly sold products that are not stocked at our fulfillment shipping center that have to be transferred in before they can ship. In these cases you will be prompted when you try to add such an item to the cart and it will show the shipping delay on that particular item. You will need to select the "OK" button acknowledging the shipping delay in order to add the item to the cart. 

See image below for example:

Expedited Services (UPS 2nd Day Air & Overnight):

Please keep in mind if you select an expedited service such as Next Day Air, it does not necessarily mean you will receive your order the next day. For example, if your order comes in after our 2 PM cutoff time it may not ship out til the following business day. Also, weekends and holidays are not counted in expedited services. We only offer standard Next Day Air shipping from UPS, we do not offer options for Next Day Early AM or Next Day Saturday Delivery because these options are not available nationwide.

Finally, there are those items as discussed above in "Shipping Delayed Products" The level of shipping service you choose is the transit time of the carrier and not necessarily the time you will receive the order. Items with a shipping delay will still have a shipping delay regardless of the method you choose to ship

A note about 1st class USPS shipping:
Be advised, our most affordable shipping rate for a small packages is typically 1st class USPS. If you choose this method, please be advised it is cheap for a reason... it is often called snail mail for a good reason. We routinely see 1st class packages take a week or more to reach their destination. And if you choose this option anytime in December, be prepared to not have your package for a couple weeks. This already slow shipping method becomes unbelieveably slow in December. If you call asking about it after a just a few days, please excuse us if you hear us laugh. Seriously, it is really slow and we warned you...