


Total Connect 2.0 Cellular IP Services
QUESTIONS & ANSWERS
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If I sign up for smart security package now, can I upgrade to Smart Home Security package at a later date? I plan on purchasing TUXEDO touchscreen now and introducing Z Wave components later. Also, what is the contract commitment for the packages?
Yes, you can upgrade service with us at any time. And we dont do contracts, our TC services are just an annual payment plan, you're free to cancel whenever you wish.
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I have totalconnect2.0 at 2 locations, I would like to switch my monitoring company and provider . How can this be done? I am located in Oakville, Ontario Canada. Is there a number you can be reached at so I can call?
Sorry we do not offer these services outside of the US.
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If I have a Honeywell GSMVLP5-4 4G communicator, will it work? I have a lynx 5100.
It will not. The GSM communicators are from the 3G generation and can no longer be activated. You would need to upgrade the communicator to an LTE version. The alternative is you can upgrade the panel to the Qolsys IQ Panel we have on our site here: https://www.alarmsystemstore.com/products/qolsys-iq-panel-4-powerg-345-touchscreen-wireless-alarm-system
With the IQ Panel you can use Alarm.com service, which is a similar service with a better price: https://www.alarmsystemstore.com/collections/alarm-com-services -
I already have total connect 2.0 The company I have is very expensive going through them. How can I connect through you.
As long as you can get your current provider to release your communicator, it's a simple process to activate services. Once purchased we send you instructions via email and a link to a form to complete. After that we have you test communication to make sure it's working as expected before finalizing the activation. Keep in mind however, some larger companies in particular can be a chore to get your equipment released so that it may be activated with another provider.
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I have multiple panels in different locations how does that work to i have to pay per site or one account with one fee?
Every system requires a cellular communicator so each site requires it's it's own plan.
If you do not yet have a communicator for the system, we generally recommend alarm.com over Total Connect service because it is generally a lower cost service and better rated by our customers. Here are the service plans for it if interested:
https://www.alarmsystemstore.com/collections/alarm-com-annual-service-plans
