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What kind of help do you need?

Need help? Don't despair. We are well known for our outstanding technical support customer service and our online reputation proves it. We are very quick to respond, generally the same day to most inquiries during business hours so give us a try!

Technical Support

Product / System Tech Support

If you need technical support for an order you have placed with us, use the link below to reach our technical support page.

Request Technical Support

Services Technical Support

If you need tech support regarding any of the services we offer, such as, Alula, Total Connect or Central Station monitoring use the link below.
Services Technical Support

Customer Service

If you would like to start a return for any reason, please fill out our RMA form here: Request an RMA

If you have placed an order with us and would like help finding your tracking number, please email our customer service at

For pre sale product questions, part inquiries and all others email

Request a quote for an alarm system

If you're looking to build an alarm system, but are unsure where to begin, use our "Request a Quote" page below and we will create a system based around your specific needs.
Request an alarm system quote

Billing / account issues

For all service invoice, and billing related questions please email our accounting department at

Central Station Alarm Monitoring

If you have Central Station Alarm Monitoring through (Protech Systems) and need help, please use the following resources.

If you need to cancel a false alarm contact the station operators directly at 800-286-5699

If you need to make changes to, or update the information of, your central station monitoring account -

If you wish to cancel your central station alarm monitoring -