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DSC IMPASSA TROUBLESHOOTING FAQS

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How do I check the trouble conditions on the panel?
How do I know which battery is low?
How do I fix a zone fault?
How do I fix a zone tamper?
I don’t have a telephone line. How do I turn off the telephone line monitoring?

 

 

 

 

 

 

How do I check the trouble conditions on the panel?

If your keypad has the yellow trouble indicator light illuminated, the system has a trouble condition. The keypads may beep as well at first. Often these are very easy to resolve, but they can always lead to poor system performance if they are not taken care of.

To check the trouble conditions you will first press *2 on the panel or any secondary keypads. The screen will display a trouble condition. You can scroll to view any others that there may be or most troubles will give you more detail by pressing *. You can then refer to the troubleshooting guide in the full manual for guidance on how to resolve specific issues. - Back To Top

 

 

 

How do I know which battery is low?

On an all wireless system like the Impassa, there are a lot of batteries. Fortunately the panel makes it relatively easy to tell which device or devices are needing replacement batteries.

  1. Go to *2.
  2. Scroll to wireless device low battery if necessary. Then press *.
  3. The screen will now display any zones that have low batteries. You can scroll through them if there are multiple. Or the screen will say no zone low batteries.
  4. You’ll press * again to view wireless keys, followed by keypads, then sirens, then proximity tags, and finally repeaters.
  5. Replace any batteries as needed and the trouble condition should be resolved. - Back To Top

 

 

 

 

How do I fix a zone fault?

The panel will show a fault condition on a wireless device when it does not receive the device’s check-in at the programmed time. This is often caused by poor signal strength and it may have some intermittent environmental factor causing the problem. To test the placement go into programming to section 904. Then enter 00 for global test. This will allow you to test all wireless devices. Activate the device at the mounting location. The siren will sound once for good signal, three times for poor signal, and none if it received no signal.

Most likely with a fault you will not get anything from the panel. So the next step would be to move the device closer to the receiver and try again. At this point you may get some feedback from the panel on the signal strength. This means that the mounting location is either too far or there is some interference there that is stopping the signal from getting through. A wireless repeater may be needed to bridge the gap.

If you still do not get a signal through, change the batteries on the device and try again. If this still does not resolve the issue then most likely the device is defective and needs to be replaced. - Back To Top

 

 

 

How do I fix a zone tamper?

There will be two things that should cause a zone tamper on a wireless device: the cover not on or the devices not mounted. So you’ll want to ensure that the cover is securely on the device and that the device is mounted to the wall properly. If it still persists, violate and restore the tamper by taking the cover off and then back on. This will often reset the tamper condition. If that still doesn’t fix the issue then the device most likely needs to be replaced. - Back To Top

 

 

 

I don’t have a telephone line. How do I turn off the telephone line monitoring?

It’s becoming more and more common for people to ditch their landlines, if it’s even available in their house. And if that’s the case with you there’s no need to have a constant trouble condition on your alarm because of it. Follow these steps to disable it:

  1. Enter *8 then your installer code.
  2. When it says enter section, go to 015.
  3. Push 7 to turn off that option. The 7 should no longer appear on the screen. Ignore the other numbers.
  4. Push # twice to exit programming. Your TLM trouble should be gone. - Back To Top