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HONEYWELL VISTA 15P-20P-21IP TROUBLESHOOTING FAQS

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What is a fault or fault condition?
What does ‘Check 100 RF receiver’ mean?
What does ‘Open Ckt’ mean?
I can’t get into programming. What do I do?
My keypads will accept the first couple of keypresses and then appear not to work. What causes this?
What does ‘Check 103 Long Range Radio’ mean?
I armed my system in ‘Away’ mode and it armed in ‘Stay’ mode instead.

 

 

 

 

 

 

What is a fault or fault condition?

A fault or fault condition is when a zone is open on an alarm system. If you have nothing wired into your Honeywell panel when you first turn it on; you’ll get a plethora of fault conditions.

When you do finally wire things into your Honeywell panel you will get a fault when, for example, a door or window is open. Also you will get fault conditions when a motion sensors senses motion. It’s just basically the alarm panels way of saying a device has been activated.

You can also get fault conditions if you have programming wrong, a wire has a break in it or a resistor has been omitted when a zone has been told, through programming, that it needs to use one. - Back To Top

 

 

 

What does ‘Check 100 RF receiver’ mean?

A ‘Check 100 RF Receiver’ error message for various reasons. One reason you’ll get this error message is due to the fact that a wireless device’s serial number may have been entered into programming and no receiver is present. Another reason you would get this error is if the receiver is configured wrong or if the wiring you’re using is defective.

If you get this area first make sure you’ve configured or hook in the receiver correctly or you had added a receiver before manually entering wireless device serial numbers into programming. - Back To Top

 

 

 

What does ‘Open Ckt’ mean?

You will get an ‘Open Ckt’ error on a keypad when you’ve incorrectly wired a keypad into a Honeywell Vista panel. You will also get this error message if the wire you’re using to wire the keypad into the Vista system is damaged such as a break in the wire.

In all cases; check your wiring. - Back To Top

 

 

 

I can’t get into programming. What do I do?

If you've tried entering your 4-digit installer code followed by 800 and you are unable to get into programming then you've done one of three things. You've either inadverntantly changed your installer code in programming, are using the wrong code, or pressed *98 instead of *99 to exit programming.

To regain access into programming you will go to the main control cabinet, unplug the backup batteries and transformer. Then you'll let it sit powered down for 1 second and then plug in the transformer. (Do not worry about the battery at this point.) Within 30 seconds of plugging the transformer back in you will need to be at the keypad holding down the '*' and '#' keys at the same time for a few seconds. After these few seconds have passed it should pop you into programming and you'll see either '20' or Installer 20' depending on what style of keypad you're using. - Back To Top

 

 

 

My keypads will accept the first couple of keypresses and then appear not to work. What causes this?

The most common cause of this issue is that you have two keypads addressed as the same address. You cannot address, for instance, both keypads as number '16'. They will cancel each other out and the keys won't function properly.

Another cause of this is that there is a loose wire in either the keypad itself or at the panel end. Another, lesser, reason this occurs is that the keypad may be older and the key contacts are worn out. - Back To Top

 

 

 

What does ‘Check 103 Long Range Radio’ mean?

When you get the 'Check 103 Long Range Radio' message on your Honeywell keypad it means that there is a problem with the cellualr communicator attached to your system.

The trouble may be caused by a severe drop in signal strength. Also, you will have this trouble if you've inadvertantly turned on the section in programming that activates the cellular radio and you don't have one attached. The last reason for this error is if you've wired in a cellualar radio and turned it on and programming and the radio hasn't been activated by a dealer such as ourselves. - Back To Top

 

 

 

I armed my system in ‘Away’ mode and it armed in ‘Stay’ mode instead.

This happens most of when people are testing their systems. When you arm a Honeywell panel in 'Away' mode you must then, immediately after entering your code, go open and shut a door that has a delay on it so the system "thinks" you left the building.

People will most often have their systems arm in 'Stay' mode when they don't do this. - Back To Top