BBB Business Review

Customer Service

Hours Of Operation

Our business hours are Monday-Friday from 9AM-5:45PM EST

If you need assistance placing your order or have questions about any of our products; please call us at 888-811-0727 or you can also chat with one of our representatives via chat right here on the website. They'll be happy to help!

You can also email us for support or service by using this form HERE

After Hours

If you need to contact us after hours then you can use the contact form to send us an email and someone will reply to you during the next business day.

If you're a current monitoring customer and need to report a false alarm or make changes after hours then, please, call the central station directly at 1-800-286-5699

After Hours Tech Support

If you need guidance for technical support after hours; we offer resources right here on the website for assistance.

Video technical support can be accessed by navigating your browser to our How To Videos page. We've got a lot of very useful information contained in those videos that should get you through whatever challenge you're facing.

We also offer our Quick Start Programming Guides for guidance if you are having issues programming your system. We offer these for the DSC, Honeywell, and Interlogix panels that we supply and you can access them Quick Start Programming Guides Page.


If you need tracking for an order that you've placed; please call us at 888-811-0727 and choose the tracking option on the phone menu. Leave a message on that extension and someone will right be back with you. You can also send a message to us requesting tracking information HERE.